Speed and Quality

In his blog "A View from the Q", Paul Borawski, CEO of ASQ invites us to think  about  the speed of change and its implications for the Quality and whether we should take a new approach to it.

There are some facts about this topic:

According to ASQ Future od Quality Study, one of the forces that shapes the quality is essentially the speed of change in technology and the impact it has on our lives and the environment.

In 1965, Gordon Moore, cofounder of Intel envisioned that approximately every two years would double the number of transistors on an integrated circuit, which would impact the processing power at a lower cost.

New generations are becoming to live faster

Faced with these facts we have to remember that one of the most precious resource we have is time, and speed rate of any process has the purpose to increase the outputs with the same resource consumption (time).

Edward Deming in Out of the Crisis, teach us as one of his basic thoughts on their quality productivity chain that as a result of increased quality,  productivity also improves  (by reducing errors, rework, failures,), so it would make things faster ...

To meet the requirements of these challenges the use of quality tools should focus on response times and support in the process of innovation and continuous improvement.

But when working with people is important to consider the quality demands of the long-term planning and constant training, and these elements have to be given the necessary time and allow the new culture coming true and that takes time....

Working with people we should take the necessary  time, while we are working on processes we should focus is seeking  quick response models that enable innovation and improvement in shorter terms.

In Stephen Covey book "Seven Habits of Highly Effective People", the seventh habit is Sharpen the Saw (improving the skills of the people), this should be done at the right time, thereby achieving increased response within processes.

 

Remember that time is finite and there is a time for everything....

There is a movement that started in Europe and has attracted the attention of the world, which speaks of the need to avoid time poverty: SLOW MOVEMENT

Ultimately what matters is the quality of life we have and how we support others to achieve their goals caring for the planet and enjoying the process.

César Díaz

Los sentimientos y la Cultura de Calidad

En su blog “ A view from the Q”,  Paul Borawski, CEO de la ASQ nos hace una serie de preguntas en relación a la importancia de “generar” una Cultura de Calidad al interior de las organizaciones, a las cuales quisiera responder basado en mi experiencia de trabajo en Ecuador.

Antes de ello es importante definir el concepto de “Cultura de Calidad”, que para mi son el conjunto de creencias compartidas por un grupo humano que los impulsan a vivir poniendo a la Calidad como elemento fundamental en las empresas y en su accionar personal.

 Voy a contestar las preguntas planteadas por Paul:  

¿Qué es lo que se debería buscar en las personas  a contratar en una organización?

-       Gente que tenga pasión en su interior para hacer las cosas con excelencia, y que la haya probado aún en pequeñas cosas, es decir que tenga un talento para el cual haya trabajado y que se haya esforzado por hacer algo superior.

-       Con actitud positiva ante la vida y dispuestas a aprender en todo momento y a enseñar a los demás.

-       Con resilencia, es decir que tengan la capacidad de levantarse frente a los obstáculos, y que hayan aprendido de aquellas cosas que no les salieron bien.

-       Gente que sepa empezar en pequeño, para construir bloque a bloque organizaciones sólidas y que siempre respeten los éxitos de sus compañeros.

-       Que sepan trabajar en equipo y a su vez servir a los miembros de un equipo con humildad y respeto.

-       Que se enfoquen en resultados, pero siempre con la convicción de que estos son un consecuencia de las personas que los producen.

 ¿Cómo saber si un solicitante  va a contribuir o va a frustrar los objetivos de  crear una Cultura de Calidad?

-       Buscando en sus experiencias previas evidencias que refuercen los elementos que indicaba en el punto anterior.

-       Viendo que el trabajo que le ofrecemos represente un reto y le permita mantenerse motivado.

Creo que más importante es preguntarse si la posición a la cuál va esa persona le va a permitir crecer en conocimiento, como ser humano y por lo tanto contribuir positivamente a la organización.

¿Qué actitudes apoyan a tener éxito desarrollando una Cultura de Calidad?

La respuesta a esta pregunta es a través del ejemplo que deben dar los líderes, fomentando una cultura de servicio y trabajo en equipo, sabiendo que la única manera de hacer calidad es a través de gente con calidad en su interior.

¿Son los atributos personales universales, o se difieren en su experiencia en el mundo?

Los atributos personales son universales, y se puede diferir en la manera de expresarse, pero en el fondo todos los seres humanos necesitamos que se nos reconozca por un trabajo bien hecho y todos en nuestra esencia interna buscamos el mejoramiento personal.

¿Cuando se esta inmerso en una Cultura de Calidad, ¿cómo se siente?

Creo que es algo especial, que se puede ver en todos los seres humanos involucrados en la experiencia.  Hay un sentimiento de bienestar mutuo y el deseo de mejorar es evidente.  El espíritu de servicio es evidente y los clientes a su vez tratan de apoyar a la empresa a mejorar generando lealtad a la marca.

Un buen parámetro para medir la calidad es cuántas sonrisas auténticas vemos en los rostros de todas las personas en la cadena y en los rostros del cliente. Por ello la pregunta que hacía Gilberto Concepción en el último Congreso Mundial de Calidad de la ASQ es muy importante. Nos estamos divirtiendo? Si la respuesta es sí es que estamos en el camino correcto.

Como pensamientos finales, tener una Cultura de Calidad es un estado hacia el cual hay que trabajar todos los días, y que siempre habrá algo que hacer, un estado en el cual la gente pone atención en lo que hace y tiene la intención de mejorar todos los días, ya que sabe que de esa manera contribuirá a la empresa, pero también a su crecimiento y desarrollo  personal y profesional. En ese entorno el sentimiento de amor al trabajo, espíritu de servicio y lealtad son una consecuencia del accionar diario.

Qué tan fácil es lograr lo arriba expuesto? No es fácil, es un camino de toda la vida, pero VALE LA PENA.

César Díaz

Feelings and Quality Culture

In his blog "A view from the Q", Paul Borawski, ASQ CEO gives us a series of questions regarding the importance of "creating" a Quality Culture within the organizations, which  I would respond based on my own experience working in Ecuador.

Before it is important to define the concept of "Quality Culture", which to me are the set of beliefs shared by a group of people that drive to live by making quality as a key element in the companies and their personal actions.

I will answer questions from Paul:

What you should look for in hiring people in an organization?

·      People with an inner passion within to do things with excellence, and has  proven that even in small things, people with a talent for which he has worked and an inner effort to make always something better.

·      With positive attitude towards life and willing to learn at all times and teach others.

·      With resilience, having the ability to stand up against obstacles, and  have learned from those things they do not go well.

·      People that know to start small, building block to block solid organizations and always respect the successes of their peers.

·      With focus on results, but always with the conviction that these are a result of the people who produce them.

·      People that know how to work in teams and in turn serve others with humility and respect.

How to know if an applicant will contribute to, thwart, or work at Quality Culture  goals?

·      Looking for evidence on their previous experiences to strengthen the elements outlined in the previous question.

·      Seeing that the job offer represents a challenge and helps applicant to stay motivated.

I think more important is to ask whether the position to which that person is going, will allow him to grow in knowledge,  as a human being and thus contribute positively to the organization.

What attitudes support to be successful in developing a Quality Culture?

The answer to this question is through the example that  leaders should  always give, fostering a culture of service and teamwork, knowing that the only way to do Quality it is through quality people with quality inside.

Are the personal attributes universal, or do they in your experience differ around the world?

Personal attributes are universal, and can differ in the manner of expression. Basically all humans need recognition for a job well done,  and everyone in our inner essence are looking for self improvement.

When you are immersed in a Culture of Quality, how do you feel?

I think it's something special, you can see in all the human beings involved in the experience. There is a feeling of mutual welfare and the desire to improve is evident. The spirit of service is demonstrable and customers in turn try to support the company to improve,  generating brand loyalty.

A good measure of Quality Culture is how many genuine smiles we see on the faces of everyone in the chain and on the faces of the client. So the question Gilberto Concepción asked in the last ASQ World Conference is very important. Are you having fun at work? If the answer is yes we are in the right direction.

As final thoughts, have a Quality Culture is a state towards which we must work every day, and there's always something to do, a state in which people pay attention to what he does and has the intention to improve all day, knowing that in this way contribute to the organiztion, but also to their  personal and professional growth and development. In this environment the feeling of love of work, spirit of service and loyalty are a consequence of daily actions.

How easy is to achieve the above? Not easy, is a way of life, but it's worth.

Cesar Diaz