ASQ Influential Voices program

I’m part of the ASQ Influential Voices program. While I receive a variety of quality resources as honorarium from ASQ in exchange for my commitment, the thoughts and opinions expressed on my blog are my own.

Somos parte de Corporación 3D Calidad

Este blog es una contribución de Corporación 3D Calidad.

Nuestro compromiso es mejorar los sistemas y resultados de las organizaciones apoyando a su desarrollo y crecimiento.

miércoles, 23 de enero de 2013

Each person is different


All humans’ beings are different, and our needs and expectations are different.

 Tastes of the colors are different, the clothes that we like are different, the food we like is different..

Our thoughts and way of seeing the world depend on the environment in which we have grown, our home, our beliefs and traditions.

For that reason our definition of quality depends on our cultural environment.

Now if we do a tour in our lives, what we appreciate as good at age 15, is different from what we feel at 40, to 50 to 60.

Men appreciate different things than women.

In Ecuador, the people of a city or region appreciate things differently. We have different food, different clothes, still we speak differently.

How do we generate common paradigms that allow us to speak  and feel quality in the same way?

Through sharing experiences, experiences, culture, beliefs.

If inside an organization, we would like that everybody appreciate the quality in the same way, first we need to develop a common corporate culture that leads to improvement.

If I want my customers to feel and appreciate the quality of my products I need first to educate them.

How can I make that human beings embrace quality? Using different ways for different people

Cesar Diaz

lunes, 14 de enero de 2013

How do we define Quality?

In his blog "A View from the Q", Paul Boraswki, told us that has been 13 years since Dr. Juran said that this would be the century of Quality.

Paul also gave us access to a publication from the point of view of design, which asked how we define Quality. This publication discusses about Quality products with emphasis in design. I invite you to read the topic where Quality is focused as emotional, which should give us consistency and that in essence is subjective.

Paul also invited us to review some of the ASQ publications such as Future Study done for this organization, which states that we must evolve from the small Quality to holistic sustainable systems considering all stakeholders.

With this in mind the question is how influential voices can define Quality.

Some people believe that Quality is a subjective term and can include many things, basically anything that is  right  for the company or the client.

Given that each client is different, share the definition of Daniel Zrymiak  in his blog, or Aimee Siegler in her blog, stating that the Quality may have different meanings for different persons. On the right side of my blog (blogroll) you can find more discussions on the subject.

So what is the correct definition of Quality?

I think there is no single correct definition, but the Quality is about living. We know what it is when something does not meet Quality expectations to which I am accustomed, whether in products or services.

We could revise the concepts of Quality given by W. Edwards Deming, Joseph M. Juran and Philip Crosby

Deming took the user's perspective,  Juran the perspective of the manufacturer and Crosby  the management perspective.

Deming would say that the correct definition of Quality is the customer's responsibility, and thus there are many definitions of Quality.

Juran defines Quality using two perspectives. The first refers to the characteristics that determine the best value, which means a greater number of features that best meet customer needs, and the second aspect is the absence of problems.

Crosby emphasizes the role that management must meet and the need for commitment and how to meet the requirements of customers is vital.

In the ISO 9000 world, Quality is defined as the degree to which the feature of a product and / or service meets the requirements.

Now every client is different, and therefore the Quality has no single definition.

When we ask, "Is there a right or wrong way to define Quality?" the answer may be simple or complicated as well. It's best not to stop on the definition but build Quality in processes, products and services.

My definition collected by some authors (and perhaps already written) Quality is a process in which people happy, produces products (services) that make others human beings happy .... That leads me to another question ... What is happiness?
César Díaz