All humans’
beings are different, and our needs and expectations are different.
Tastes of
the colors are different, the clothes that we like are different, the food we
like is different..
Our
thoughts and way of seeing the world depend on the environment in which we have
grown, our home, our beliefs and traditions.
For that
reason our definition of quality depends on our cultural environment.
Now if we
do a tour in our lives, what we appreciate as good at age 15, is different from
what we feel at 40, to 50 to 60.
Men
appreciate different things than women.
In Ecuador,
the people of a city or region appreciate things differently. We have different
food, different clothes, still we speak differently.
How do we
generate common paradigms that allow us to speak and feel quality in the same way?
Through
sharing experiences, experiences, culture, beliefs.
If inside
an organization, we would like that everybody appreciate the quality in the
same way, first we need to develop a common corporate culture that leads to
improvement.
If I want
my customers to feel and appreciate the quality of my products I need first to
educate them.
How can I
make that human beings embrace quality? Using different ways for different
people
Cesar Diaz
Nice post Cesar, I like the way you focus your discussion based on "cultural environment".
ResponderEliminarI really enjoyed it!