Quality in everyday life

In the last blog of the ASQ View from the Q, we can read Sunil Kaushik, a blogger, part of the Influential Voices Program, who tells us his experience of traveling to Egypt with his wife with less than USD 500. It  is worth reading his adventures and lessons learned in his travel using quality tools.

With Sunil trip in our minds the question to ASQ InfluentialVoices is how might we use quality tools in our daily life and with our families.

I personally believe that quality must be a way of life and must be led by example. It is always a challenge to do it at home, because, first we need to engage our couple and our children, other way it will not work.

The idea of ​​applying quality in our daily life has been a concern that has received attention in Quality Progress for many years:

• Quality as a way of life (Straton Brad, Quality Progress, July 1997, p. 28), which focuses in applying  quality in the community.
•  Improving the quality of family life (Laura L Cook, Cook Jack S, Quality Progress, October 1997, p. 47), they focused on the role of parents, using principles and tools.
• In the same Quality Progress, there is a development of a project using all the tools to reduce children`s cry (Doodley Keiv, Quality Progress, October 1997, p. 60).
•  Another article in the same QP has a very suggestive title: goals more alignment more love results in success in thefamily (James Tompkins, Quality Progress, October 1997, p. 52).

From my personal experience I think we could set examples as:

• Defining values ​​and principles that are the basis of a family and teaching by example.
• Use the PDCA cycle for all; small and large family projects, teaching our children to think in 4 phases, either to fix the bedroom, define tasks, go grocery shopping, go for a walk, among other things.
• Incorporating at home  the terms of effectiveness (achieving the goals) and efficiency (use of resources) and then we could define indicators based on these two elements.
•  Always have a basic premise, attention in what we do and the intention to improve.
• Use the Gemba Kaizen basic principles: Seiri, Seiton and Seiso (sort, straighten, shine), I have used them at home and it has worked very well.

You can apply the tools and principles, but always remembering that LOVE has to be in the center of a home.

I remember a  video that I think is very appropriate for this theme. I've used it in many workshops: packing as an expert.

César Díaz

Calidad en el diario vivir

En el último blog de la ASQ View from the Q, podemos leer a Sunil Kaushik, un bloguero del Programa de Voces Influyentes donde nos cuenta su experiencia de viajar a Egipto en compañía de su esposa con menos de US$ 500. Vale la pena leer sus aventuras y las lecciones aprendidas al usar herramientas de calidad.

Con el viaje de Sunil en nuestra mente la pregunta para los blogueros es cómo se podrían usar las herramientas de la calidad en nuestra vida diaria y en la familia.

Personalmente creo que la calidad debe ser una forma de vida y se debe predicar con el ejemplo, aunque siempre es un reto el hacerlo en nuestro hogar, ya que primero deberemos comprometer a nuestra pareja y a nuestros hijos, ya que sin ello ningún proceso va a funcionar

La idea de aplicar calidad en nuestra vida diaria ha sido una inquietud que ha recibido respuestas en Quality Progress desde hace muchos años:

•  Calidad una forma de vida ( Straton Brad, Quality Progress, July 1997, pág. 28 ), donde se enfoca como vivir la calidad en la comunidad.
• Mejorando lacalidad de la vida familiar (Cook  Laura L, Cook Jack S, Quality Progress, October 1997, pág. 47), nos enfoca el rol de los padres, el uso de principios y herramientas.   
• En la misma revista tenemos del desarrollo de un proyecto usando todas las herramientas para disminuir el llanto de un niño (Doodley Keiv, Quality Progress, October 1997, pág. 60).
•  Otro artículo en la misma revista tiene un título muy sugestivo: objetivos más alineación másamor da como resultado el éxito en la familia (Tompkins James, Quality Progress, October 1997, pág. 52).

Desde mi experiencia personal creo que podríamos establecer los ejemplos:

• Definir valores y principios que serán la base del hogar y enseñar con el ejemplo.
• Usar el ciclo PHVA para todos los pequeños y grandes proyectos familiares, enseñando a nuestros hijos a pensar en 4 fases, ya sea para arreglar el dormitorio, definir tareas, ir al supermercado, salir de paseo, entre otras cosas.
• Incorporar en el hogar los términos de eficacia (alcanzar los objetivos) y eficiencia ( uso de recursos) y se podría definir indicadores basados en esos dos elementos.
• Tener siempre una premisa básica, atención en lo que hacemos y la intención de mejorar.
• Usar los principios  base del Gemba Kaizen, Solo lo necesario, Ordenado, Limpio, personalmente lo he usado en los dormitorios y funciona muy bien.

Se pueden aplicar las herramientas y principios, pero siempre recordando que  en el centro del hogar debe estar el amor.

Un video que me parece muy apropiado para este tema que lo he usado en algunos talleres es el de empacando como un experto. 

César Díaz

Quality future and present

In the last ASQ blog View from the Q, Laurel Nelson-Rowe puts under the quality global community and Influential Voices consideration, the latest ASQ report about The Future of Quality and gives us her thoughts about it.

I would like to make my own list based on the Report and the issues that I consider the most relevant for the future

• We will move from efficiency to adaptability, from pyramidal structures to networks.
• Intellectual capital will have more value in all economy’s sectors.
• The data will be available and we will have access to information from many places, keeping a balance between accessibility and information security.
• The internet of things and intelligent manufacturing will produce new relations in the labor force and will enter to all economy’s sectors.
• We will search effectiveness along the entire supply chain based on information and that all actors in the chain will cooperate to improve manufacturing processes and products for each particular client.
• Quality will be a support for the development of smart cities and  achieve excellence in the public sector through effectively resources management and will provide world class services to its citizens.
• The concepts of quality and the spirit of continuous improvement will be crucial elements to consolidate a new culture of public administration.
• The health and education sectors will have a development based on quality tools and will be enhanced through the use of information technologies.
•  Customers and stakeholders will be the central part of the system and the quality will be the paradigm to generate brand loyalty.

As additional topics that are not in ASQ Future of Quality Report, but are and will be the core of any system, we must always consider:

• Deming Quality Productivity chain as the main tool to competitiveness: Quality leads to productivity that allows lower costs, better prices, market creation, higher incomes for organizations, better working conditions, which in turn initiate the cycle again with higher quality.
• Improvements are gradual in organizations through the analysis of processes, together with innovation (which are significant jumps) that lead us back to incremental improvements. This requires reducing process variability to generate Quality.
• Quality jobs are a result of management’s quality and the quality processes.
•  Productivity, innovation and knowledge are part of a chain that leads us to generate new businesses that take advantage of knowledge development.

 Quality is and will be  a tool of competitiveness.

Three weeks ago in Cancun, during the INLAC Quality Forum, we had the opportunity to review the new standards of Quality, Environment and Safety, that will come up in the coming months and will enable the development of the future we want for Quality.  Organizations such as the ISO, are generating open knowledge from the best management practices worldwide.

Finally I would like once again to quote the phrase that Jennifer Stepniowski placed on her blog and that was my conclusion from all workshops I have had the opportunity to lead:

“The only sure way to predict the future is to create it”

César Díaz