Learning, Networking and having fun at WCQI

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In the blog of ASQ, A view from The Q, Julia McIntosh is asking Influential Voices about the value of conferences, meetings and in-person events. More particularly, she is asking how we choose which ones to attend.

In my case, when I began my journey into the world of Quality, I searched for an organization that could fullfill my desire to learn and meet interesting people, the answer was ASQ.

I have always believed that face-to-face communication is important in order to build long-term relationships. For that reason, I have attended World Congress of Quality uninterruptedly, making a financial effort. This year I will be attending WCQI that will be held in Nashville, TN.

Right now I'm packing, leaving room for stuff that I will bring back with me in the luggage after the Congress.

I would divide the experience in three phases:  Pre event, event and Post event (back home), and analyze  pros and  cons in each stage.

Pre event

At this stage the only negative thing is getting the budget to participate, but I think it is worthwhile.  I am convinced that if  we schedule early enough, we can allocate a portion of our income to participate in a world-class event like WCQI. Also, if we plan ahead on time, we can make a space in our calendar and set appropriately with our clients and leave everything organized in our company. It is a wrong signal if we can not go away one week of our company.

We should also start checking the website of the Congress a few weeks before, in order to prepare the agenda and different meetings. I am using the application that is now available in ASQ for Android and iOS, it is really fantastic.

We should make a list of people with whom we would like to exchange ideas or just say hello, so that we do not forget anyone. Throughout these years, I have made many friends with whom I am in contact during the year via e-mail and I enjoy sharing time with them in the course of the short days of the Congress.

Event

During the Congress the negative aspect would be that there is so much to see and do and we are  short of time. We have to learn how to choose, but we are always going to miss something.

In my case, it is essential to participate in Member Leaders Events (previous to Congress) to share ideas and give suggestions to improve ASQ.

During the Congress, I like to exchange cards, I become friend via Linkedin and in that way I left the door open for future contacts. 

During the Congress the THREE MAIN REASONS of going, became reality:  learning, networking and having fun.

Learning leads me to grasp new ideas, reinforce concepts that I know and often making new connections that I will take back home.

Networking is vital and starts at the meeting of the Member Leaders, in the work sessions, workshops and in the exhibit area.  I try to meet new people and give regards to my old friends. 

My suggestion is that you have to move fast. 

I think "after five" sessions and "hospitality rooms" are vital.

Seeing my friends year after year makes time stand still and fills me with energy.

The fact of having fun occurs in every moment: in the plenary, when the results of the winning team are presented and during the little things that make a big difference and will be stored in my memory.

I love to meet and exchange ideas with those who build Quality.

Post event

After returning home, the main task is to classify information and make a "to do" list, including people to contact and follow up. The downside is that many times the pressure of everyday life makes us to forget many elements that could make a difference. I believe that through Linkedin and Facebook we could keep in touch.

....

If  we want to take full advantage of the Congress, we must attend every year. I have chosen WCQI as my main international conference, but I also attend others in different countries or in my own country, but I always believe that face-to-face experience is core.

I enjoyed reading again Survival Guide prepared years ago by other bloggers, mainly the blog written by Scott Rutherford, where we can find Elias Monreal's comment. Elias is no longer with us, but I will feel his passion and enthusiasm in the Congress.

See you in Nashville !!

César Díaz

Feelings and Quality Culture

In his blog "A view from the Q", Paul Borawski, ASQ CEO gives us a series of questions regarding the importance of "creating" a Quality Culture within the organizations, which  I would respond based on my own experience working in Ecuador.

Before it is important to define the concept of "Quality Culture", which to me are the set of beliefs shared by a group of people that drive to live by making quality as a key element in the companies and their personal actions.

I will answer questions from Paul:

What you should look for in hiring people in an organization?

·      People with an inner passion within to do things with excellence, and has  proven that even in small things, people with a talent for which he has worked and an inner effort to make always something better.

·      With positive attitude towards life and willing to learn at all times and teach others.

·      With resilience, having the ability to stand up against obstacles, and  have learned from those things they do not go well.

·      People that know to start small, building block to block solid organizations and always respect the successes of their peers.

·      With focus on results, but always with the conviction that these are a result of the people who produce them.

·      People that know how to work in teams and in turn serve others with humility and respect.

How to know if an applicant will contribute to, thwart, or work at Quality Culture  goals?

·      Looking for evidence on their previous experiences to strengthen the elements outlined in the previous question.

·      Seeing that the job offer represents a challenge and helps applicant to stay motivated.

I think more important is to ask whether the position to which that person is going, will allow him to grow in knowledge,  as a human being and thus contribute positively to the organization.

What attitudes support to be successful in developing a Quality Culture?

The answer to this question is through the example that  leaders should  always give, fostering a culture of service and teamwork, knowing that the only way to do Quality it is through quality people with quality inside.

Are the personal attributes universal, or do they in your experience differ around the world?

Personal attributes are universal, and can differ in the manner of expression. Basically all humans need recognition for a job well done,  and everyone in our inner essence are looking for self improvement.

When you are immersed in a Culture of Quality, how do you feel?

I think it's something special, you can see in all the human beings involved in the experience. There is a feeling of mutual welfare and the desire to improve is evident. The spirit of service is demonstrable and customers in turn try to support the company to improve,  generating brand loyalty.

A good measure of Quality Culture is how many genuine smiles we see on the faces of everyone in the chain and on the faces of the client. So the question Gilberto Concepción asked in the last ASQ World Conference is very important. Are you having fun at work? If the answer is yes we are in the right direction.

As final thoughts, have a Quality Culture is a state towards which we must work every day, and there's always something to do, a state in which people pay attention to what he does and has the intention to improve all day, knowing that in this way contribute to the organiztion, but also to their  personal and professional growth and development. In this environment the feeling of love of work, spirit of service and loyalty are a consequence of daily actions.

How easy is to achieve the above? Not easy, is a way of life, but it's worth.

Cesar Diaz